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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-15-2012 05:56 AM

HP Recommended

I am trying to get a Soundstation 6000 registered to a Siemens HiPath 4000 but keep getting SIP 401 (UnAuthorized) messages. In the SIP registration messages I do not see where the Soundstation is passing the username in the registration request and I believe this is why registration is failing.

 

Any help would be greatly appreciated. Please see information below for SW versions, configs, and traces:

 

SW Info: 

Phone Information
Phone ModelSoundStation IP 6000
Part Number3111-15600-001 Rev:R
MAC Address00:04:F2:F1:32:92
IP Address172.28.54.45
UC Software Version4.0.2.11307
BootROM Software Version5.0.2.12692

 

 

 

 

 

1 REPLY 1

‎08-15-2012 01:55 PM

HP Recommended

Hello nspitzer,

welcome to the Polycom Community.

Not all settings can be changed via the web interface.

 

Check the admin guide for something like voIpProt.SIP.requestValidation.x.method and the relevant other Parameters.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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