Hello DGJ,
welcome to the Polycom Community.
It is always useful that you provide some background history on the device that you are trying to utilize.
- 0004F2E400B1 was originally sold 06/06/2008
- 0004F2E44808 was sold back in 14/05/2010
So both units are well out of warranty.
We do not know where you got them from so we do not know there history. The original statement "right out of the box" made me assume this is a brand new unit.
There is no way to recover these and I assume you need to open an Out of Warranty RMA for these units that are either nearly 9 or over 6 years old.
Best Regards
Steffen Baier
Polycom Global Services
----------------
If official support is required please check how to phone or open a case here
----------------
The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
----------------
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
