Soundpoint IP 550

Occasional Visitor

Soundpoint IP 550



My company has 3 Polycom Soundpoint IP 550's and have had them for awhile now. Our voicemail password has been the same since we first started up the frontdesk phone, but all of a sudden it has changed the password or somehow the voicemail password has been reset when we unplugged the phone to move them. I do not know how to retrieve my messages and they are piling up pretty fast. How do I reset the voicemail password?

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Polycom Employee & Community Manager

Re: Soundpoint IP 550

Hello TheJointChiro,

welcome to the Polycom Community.

The phone itself has no way of changing the voicemail password. You will need to contact whoever has installed your SIP solution.


This has nothing to do with the Polycom phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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