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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Our work has 2 IP 550's and a Kirk 5020 set up through VOIP.  However the 550's both keep dropping calls after two and a half minutes into the call. We have no problems with the 5020. Any help would be appreciated. We've had these phones, and this problem, for a month now.

3 REPLIES 3
HP Recommended

Hello OhioLadder,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


The above explains how to utilize tools like wireshark or even the phone logs to check for any issues.

 

In addition its always useful to post the currently used software version.

 

For any further help please contact your Polycom reseller and / or Polycom support directly.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Please post version of problemetic devices. Is any wan link or firewall involved in call setup?

BR
Yash Pal
HP Recommended

Hello Yashpal,

I had already reminded the user to post the details of their software version. 


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.