Soundpoint IP 550 sip dropping calls

OhioLadder
Occasional Visitor

Soundpoint IP 550 sip dropping calls

Our work has 2 IP 550's and a Kirk 5020 set up through VOIP.  However the 550's both keep dropping calls after two and a half minutes into the call. We have no problems with the 5020. Any help would be appreciated. We've had these phones, and this problem, for a month now.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint IP 550 sip dropping calls

Hello OhioLadder,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


The above explains how to utilize tools like wireshark or even the phone logs to check for any issues.

 

In addition its always useful to post the currently used software version.

 

For any further help please contact your Polycom reseller and / or Polycom support directly.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 4
YashPal
Valued Contributor

Re: Soundpoint IP 550 sip dropping calls

Please post version of problemetic devices. Is any wan link or firewall involved in call setup?

BR
Yash Pal
BR
Yash
Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint IP 550 sip dropping calls

Hello Yashpal,

I had already reminded the user to post the details of their software version. 


Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 4