Soundpoint 550

[Troy Davison]

I have a soundpoint 550 that is using version 5.0.2.12692

I want to downgrade it too 3.2.3.1734.   

Howver when boot the phone it jumps right to asking for a password 456 and i go and set it up to contact my TFTP server at 192.168.1.2. I exit and it goes to "Saving config"   and it never goes anywhere else, it gets stuck on saving config and will not get past it.

I have another 550 just like this it however did get past the "saving config" screen, and i did succesfully downgrade it back to 3.2.3.1734.

I use that lower version as our config files do not work with anything higher, and I am ok with that.

Any suggestion as to why this phone is not gettign past "saving config"?

[SteffenBaierUK]

Hello Troy Davison,

welcome to the Polycom Community.

I am not aware of any Software Version 5.0.2.12692 for the SPIP 550

I would suggest you attempt to factory restore the Phone.

The community's VoIP FAQ contains this post here:

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Troy Davison]

the screen indeed says Software Version 5.0.2.12692

issue is the phone refuses to carry out anything, attemtp to reset phone it hangs and does nothing.

When i attempt to  reset to factory settings it hangs on "Uploading log file."

even "reset settings"  it hangs on saying "preparing to reset settings"

Furthermore when i attempt to set it to my pbx i cant becuase it wont save the settings that i input it for it to connect to the pbx.....

I never put Software Version 5.0.2.12692 on this phone (I found it this way), am simply trying to make it work, and its not.

I look at those FAQ  I attempted them before even posting.

also to note, i can not get into the phone, its just on the setup screen.

[SteffenBaierUK]

Hello Troy Davison,

not knowing any history of the phone or since when it is showing this behaviour I can only assume it is faulty.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services