Greetings All,
New to the boards, but I did a quick search and couldn't find what I needed...
I work at a call center consisting of 75 Soundpoint 330 phones. While the phones work, and everyone seems to not have any real issues with them, I was hoping there was a "quick" way to make a config change...
Each phone has 2 lines, that connect to 2 different PBX devices. Line 1 connects to 10.1.1.x and line 2 connects to 10.1.2.x. Line 1 is used to access a predictive dialer and Line 2 is a general pbx for regular inbound/outbound manual calling.
the problem I have is that when a user goes to dial a phone number manually, it defaults to line 1, but that device does not allow outbound calls, and only logs the agent in/out of the dialer.
So I want to know if there was a way to make:
Make Line 2 the default when dialing a number from the keypad.
Make Line 1 automatically dial the key combination *75 when the button is pressed.
I do not utilize a TFTP server, yet, but that is in the works when the other half of the company switches over next year, as that would make it a total of 200 phones, and I really don't feel like provisioning all of them by hand... The 330's were already provisioned when I started working here.
Hello Telleraine,
welcome to the Polycom Community.
The only quick way would be pointing the phones to a provisioning server and let them load a modified configuration.
Our phones always place a call on Line 1, there is no way to change this.
You would need to swap the registrations so Line 1 becomes Line 2 and vice versa.
For the Line 1 Key automatically dialing of *75 you would need to elaborate a bit more.
The community's VoIP FAQ contains this post here:
Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?
Resolution: Please check => here <=
Above explains how to assign a Speed Dial to a physical key which then could dial *75 automatically.
You could also use the dialplan.x.digitmap and set it for dialplan.1.digitmap to add for registration 1 (Line 1) to always add *75 to any number dialed.
The digitmap is explained here:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference
Resolution: Please check => here <=
For more information please work with your Polycom reseller and/or Polycom support directly.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
If official support is required please check how to phone or open a case here
----------------Steffen,
Thanks for answering me. I was afraid that the best solution would be a provisioning server... I will take a look at the two articles you attached, just in case though.
Thanks!