Soundpoint 330 LIne 1/2 Special setup

Telleraine
Occasional Visitor

Soundpoint 330 LIne 1/2 Special setup

Greetings All,

 

New to the boards, but I did a quick search and couldn't find what I needed...

 

I work at a call center consisting of 75 Soundpoint 330 phones. While the phones work, and everyone seems to not have any real issues with them, I was hoping there was a "quick" way to make a config change...

 

Each phone has 2 lines, that connect to 2 different PBX devices. Line 1 connects to 10.1.1.x and line 2 connects to 10.1.2.x. Line 1 is used to access a predictive dialer and Line 2 is a general pbx for regular inbound/outbound manual calling.

 

the problem I have is that when a user goes to dial a phone number manually, it defaults to line 1, but that device does not allow outbound calls, and only logs the agent in/out of the dialer.

 

So I want to know if there was a way to make:

 

Make Line 2 the default when dialing a number from the keypad.

Make Line 1 automatically dial the key combination *75 when the button is pressed.

 

I do not utilize a TFTP server, yet, but that is in the works when the other half of the company switches over next year, as that would make it a total of 200 phones, and I really don't feel like provisioning all of them by hand... The 330's were already provisioned when I started working here.

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint 330 LIne 1/2 Special setup

Hello Telleraine,

welcome to the Polycom Community.

 

The only quick way would be pointing the phones to a provisioning server and let them load a modified configuration.

 

Our phones always place a call on Line 1, there is no way to change this.

 

You would need to swap the registrations so Line 1 becomes Line 2 and vice versa.

 

For the Line 1 Key automatically dialing of *75 you would need to elaborate a bit more.

 

  • Do you need the Key just to dial *75 when pressed or *75 and then something else?
    or
  • Do you need the physical key to dial *75 and if someone dials something automatically add *75 ?

The community's VoIP FAQ contains this post here:

 

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=

 

Above explains how to assign a Speed Dial to a physical key which then could dial *75 automatically.

 

You could also use the dialplan.x.digitmap and set it for dialplan.1.digitmap to add for registration 1 (Line 1) to always add *75 to any number dialed.

 

The digitmap is explained here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=

 

For more information please work with your Polycom reseller and/or Polycom support directly.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Message 2 of 3
Telleraine
Occasional Visitor

Re: Soundpoint 330 LIne 1/2 Special setup

Steffen,

 

Thanks for answering me. I was afraid that the best solution would be a provisioning server... I will take a look at the two articles you attached, just in case though.

 

Thanks!

Message 3 of 3