SoundStation IP 7000 as a computer microphone/speaker

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SoundStation IP 7000 as a computer microphone/speaker

I am trying to use a SS IP 7000 as a microphone/speaker on a Dell XPS 13. The Dell has a single headset plug that combines microphone (input) and speakers (output), the same as a cell phone.


I have the Polycom cable that converts from the 2.5 mm connector on the SS to the 3.5 mm connector on practically everything else. The application used for testing on the Dell is Microsoft Lync 2010 and the audio control panel for configuration attempts.


What works:

  • iPhone connected to Polycom - Microphone and speaker works fine - One problem noted is a wicked echo on the other side. The person hears everything repeated that they say. No problems noted on the Polycom side.
  • iPhone connected to Apple earbud headset - This really should work since Apple spent zillions on developing just the right earbuds for their phone.
  • Dell connected to Apple earbud headset - Just plug the Apple earbuds into the computer and everything works just fine.

What doesn't work:

  • Dell connected to the Polycom - The sound output to the speaker works fine; it's a beautiful rich sound. The microphone does not work at all. In the audio control panel I've pushed the microphone level and gain to maximum and still the meter registers no response.

The cable end for the Apple earbud is exactly the same as the cable end for the Polycom adapter; four individual contacts. Has anyone seen a solution for this? Can someone from Polycom chime in?



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Polycom Employee & Community Manager

Re: SoundStation IP 7000 as a computer microphone/speaker

Hello Scoot_G,

welcome to the Polycom Community.

Not sure what cable you are currently using but the community's VoIP FAQ now contains this post here:


Aug 01, 2013 Question: What mobile phone cable can I use?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2