[SoundStation IP 7000] - Cannot change language of WebGUI or Phone

[pabe]

Hi all,

we've got us a SoundStation IP 7000 running the latest firmware 4.0.14.0987.

We'd like to change the language of the Phone (LCD-Screen) to a different language than english.

Selecting a different language (like "Deutsch (de-de)") from the WebGUI from the top-right corners drop-down menu results in an error:

"Failed to download language file from boot server. 
Do you want to download from Polycom Hosted Server?"

Clicking "Yes" results in:

"Failed to download language file."

The logfile says:

1017132457|cfg  |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_de-de.xml
1017132457|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_de-de.xml.zzz does not exist or is empty
1017132457|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_de-de.xml Language file doesn't exist in cache
1017132457|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_de-de.xml Language file doesn't exist in phone flash
1017132525|copy |*|03|Server 'downloads.polycom.com' said 'voice/software/languages/4.0.14/Website_dictionary_language_de-de.xml' is not present
1017132525|cfg  |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from hosted server, request path http://downloads.polycom.com/voice/software/languages/4.0.14/Website_dictionary_language_de-de.xml

The last line lists the URL where the language-file is supposed to be downloaded from, but (as tested from different internet connections) nothing can be found there (404):

http://downloads.polycom.com/voice/software/languages/4.0.14/Website_dictionary_language_de-de.xml

Not Found
The requested URL /voice/software/languages/4.0.14/Website_dictionary_language_de-de.xml was not found on this server.

Apache Server at downloads.polycom.com Port 80

Where can we download the language file to manually upload them to the phone? Or can the availability of this download-link be restored?

Thanks in advance and best regards

Pabe

[mschulze · Accepted solution]

Hi @pabe,

you´ll need a Provisoning Server to install additional language:

https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?noCount=true&externalId=24258&sliceId=1&...

[SteffenBaierUK]

Hello @pabe,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Sep 16, 2015 Question:Why am I unable to change the language on a SSIP7000, SPIP670, SPIP650, SPIP560, or SPIP550 without a Provisioning Server running UC Software 4.0.0 or later?

Resolution: A local provisioning server is required as explained in this post => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services