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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,
I'm hoping that anyone could help me with my problem ,

I have a POLYCOM SoundStation IP 6000 that boots to white screen after displaying the Polycom startup screen
the phone blocks and I could not make it to factory default

Any kind of help is appreciated
Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi Steffen ,

thank you for your reply ,

 

I just solved it ! it was a firmware problem I pressed the three black buttons under the screen so it gets me to setup menu which where I formatted the devise and upgareded it !

 

I'm very thankful for your support 

Best regards,

View solution in original post

2 REPLIES 2
HP Recommended

Hello aymen.badri,

welcome to the Polycom Community.

Providing some basic background information is always useful.

 

  • Is this a brand new unit or a used unit?

  • Has it ever worked and only just now stopped working?

  • How is it powered up ? PoE Switch or the orignal Polycom cable?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen ,

thank you for your reply ,

 

I just solved it ! it was a firmware problem I pressed the three black buttons under the screen so it gets me to setup menu which where I formatted the devise and upgareded it !

 

I'm very thankful for your support 

Best regards,

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.