SoundStation IP 6000 - Cannot make a "3-way" call

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SoundStation IP 6000 - Cannot make a "3-way" call

Our SoundStation IP 6000 will not connect 3 parties at once. 


1. Make call to first party. 

2. Put first party on hold. 

3. Call second party.

4. Scroll to either active call or call on hold (as stated in user manual) and click Join soft key. 

5. Nothing happens. The active call is still on line and the call on "hold" remains on "hold". 


Does this phone not have the capability? Do I need to contact our service provider and request a conference bridge? 

Any input would be greatly appreciated because I'm not technologically savy. 

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Polycom Employee & Community Manager

Re: SoundStation IP 6000 - Cannot make a "3-way" call

Hello hjones1101,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:


Oct 25, 2011 Question: What is the maximum amount of participants in a conference call?

Resolution: Please check => here <=


Above explains the limitations but you should also look at :


Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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