SoundStation IP 5000 Problem


SoundStation IP 5000 Problem



I bought 2 SoundStation IP 5000.

One of them, after a while, can't boot in. Only says: 'Error, application is not present!'

I read your poorly, confusing and messy FAQ writings.


I downloaded these two files, based on the other, working one:


I copied both of them to ONE folder.


I set up a FTP file share with this guide. Then I input the Provisioning Server informations in the phone.


Nothing happens....


My only guess I miss, I have to do SOMETHING with the 000000000000.cfg.

Rename to the phone's MAC address like this: 459fc2192.cfg (i made that up)

Then? Should I modify more thing?


Please dont reply with the FAQ topics. I read them all for 3 days...







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Polycom Employee & Community Manager

Re: SoundStation IP 5000 Problem

Hello @Tgu31 ,


Welcome to the Poly Community.

Not really a good introduction to insult the FAQ section and then ask for help.


Please ensure you always check the FAQ's and/or utilize the community search before posting any

new topics or follow up posts.


The next step would be to open a support ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 2