Hello Andez,
welcome to the Polycom Community.
I am trying to understand the scenario of the call. What is the Laptop in this call ?
Does this only happen when you call a PC or also via PSTN ?
Did you test this without the expansion microphones yet ?
Are you using the right microphones?
The community's VoIP FAQ contains this post here:
Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=
Is this a brand new device ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
