SoundPoint IP 560 will not initalize

Occasional Visitor

SoundPoint IP 560 will not initalize

I am unable to get the IP 560 to initalize.  I have it connected in the LAN port on the phone and directly into my DSL.  Have reset both the phone and DSL with no luck.  Any help would be apppreciated.

Message 1 of 3
Polycom Employee & Community Manager

Re: SoundPoint IP 560 will not initalize

Hello Snorky,


welcome to the Polycom Community.


Please ensure that you post in the correct section and follow up the FAQ.


So far the Information provided is not conclusive enough to help you in any way as you have not been specific enough.


Nothing you have written down is a error message that appears on the phone.


Best regards


Steffen Baier


Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Frequent Advisor

Re: SoundPoint IP 560 will not initalize

Who is your DSL provider?

What kind of router are using?

What port, on that router, are you plugging into?

What VOIP service/platform are you trying to connect the phone to?

What if any errors are you getting?

Are any other devices such as computers and laptops having issues on your network?


Message 3 of 3