Hello Robobrain,
welcome to the Polycom Community.
There are Parameters that can be adjusted via configuration files that are loaded from a provisioning server but these are usually optimized for the best values.
At this point it would be interesting if you could check the Software Version of the actual unit as a Software Upgrade may improve the experience you and your customers had so far.
Usually Polycom resellers are the point of contact for any support related issues but you could try and follow this guide that explains how to load a new Software Version via a freeware FTP server.
I would recommend the UCS 3.3.1 Rev F and the BootROM 4.3.0 here
Please make note of the SIP Credentials and Passwords.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
