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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-18-2016 11:17 PM

HP Recommended

Dear Sir,

 

Our IP 331 phone cannot playing service provider announcements. Instead phone playing local dialing tone. How to solve this.

 

Phone Model SoundPoint IP 331

UC Software Version 4.1.1.0260

BootROM Software Version 5.1.0.85063

 

BR,

Ganzorig Boldbaatar

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-19-2016 02:13 AM

HP Recommended

Hello Ganzorig Boldbaater,

welcome back to the Polycom Community.

 

Did you ever solve your issue => here <= ?

The community's VoIP FAQ contains this post here:

 

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

Most likely you are using the wrong software.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-19-2016 02:13 AM

HP Recommended

Hello Ganzorig Boldbaater,

welcome back to the Polycom Community.

 

Did you ever solve your issue => here <= ?

The community's VoIP FAQ contains this post here:

 

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

Most likely you are using the wrong software.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-19-2016 03:33 AM

HP Recommended

Dear Mr. Steffen Baier,

 

Thanks.  I solved my earlier issue that you mentioned. But i forgot how i solved that issue because it was 3 years ago.

 

For this issue i will try different software and will update post.

 

BR,

Ganzorig Boldbaatar

Was this reply helpful? Yes No

‎03-02-2016 03:59 AM

HP Recommended

Dear Steffen Baier,

 

I followed your solution and installed 4.0.10 version on my soundstation ip 331. After that i can hear provider announcements. Thanks.

 

BR,

Ganzorig Boldbaatar

Was this reply helpful? Yes No
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