SoundPoint IP 321 & lync 2013

Occasional Visitor

SoundPoint IP 321 & lync 2013

HI All.

Let's describe the situation.

i bought 2 soundpoint 321 and 1 CX500.

CX500 connected to lync 2013 is very simple and all functions are available.

SoundPoint IP 321 connected to lync2013 only on firmware 4.1.
If I'm calling from SoundPoint IP 321 to the CX500, the call fails and vice versa.
If I'm calling from SoundPoint IP 321 to SoundPoint IP 321, the call goes through.
If I call SoundPoint IP 321from a PSTN, the call fails and dialpan kind

In what could be the reason?

Message 1 of 2
Polycom Employee & Community Manager

Re: SoundPoint IP 321 & lync 2013

Hello Vinar,

welcome to the Polycom Community.

Using UCS 4.1.0 with a LYNC base Profile will receive all the relevant dialplan etc. provisioned from LYNC.


As you did not specify how you have setup or configured the phone I would suggest you check our colleagues Jeff Schertz blog => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 2