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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Dear Members

 

We are using 5 IP 301 Systems in our office (combined with other phones) connected to a 3Cx system and are very happy with the devices. Everything seems to be working fine except for one slightly annoying thing:

 

Every hour or so the Polygon telephone give of a short 3 Toned ring. Almost like a signal to prove that the telephone is still alive... 😕

 

Can anyone help? It sort of drives you crazy over time.

 

Thank you in advance.

2 REPLIES 2
HP Recommended

Hello mkerlez,

welcome to the Polycom Community.

Has the phone a Voice Mail Message waiting or anzthing else?

 

I would suggest you run a wireshark trace around that time on a spanned port to see what SIP message is being send.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen

 

I am looking into it now.

I will post the result.

 

Thank you. 

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