SoundPoint IP 301 Keep alive signal

Mkerley
Occasional Visitor

SoundPoint IP 301 Keep alive signal

Dear Members

 

We are using 5 IP 301 Systems in our office (combined with other phones) connected to a 3Cx system and are very happy with the devices. Everything seems to be working fine except for one slightly annoying thing:

 

Every hour or so the Polygon telephone give of a short 3 Toned ring. Almost like a signal to prove that the telephone is still alive... :-/

 

Can anyone help? It sort of drives you crazy over time.

 

Thank you in advance.

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: SoundPoint IP 301 Keep alive signal

Hello mkerlez,

welcome to the Polycom Community.

Has the phone a Voice Mail Message waiting or anzthing else?

 

I would suggest you run a wireshark trace around that time on a spanned port to see what SIP message is being send.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Mkerley
Occasional Visitor

Re: SoundPoint IP 301 Keep alive signal

Hi Steffen

 

I am looking into it now.

I will post the result.

 

Thank you. 

Message 3 of 3