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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a customer that wants to disable incoming caller id (Calling Party Identification) on some of their phones. The phones are mostly SoundPoint 335s, I don't know what firmware versions at the moment. I have searched this forum, the web, and read the admin guide but didn't see any setting for this. Ideally this would be a setting in the phones config file. Does anyone know if such a setting exists?

 

Thank you.

 

Editing to add that they just want to disable the display of the caller id info on the phones.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello pmcclure,

welcome to the Polycom Community.

I do not think this is a configurable option and you should possibly look into doing this from your SIP server end.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello pmcclure,

welcome to the Polycom Community.

I do not think this is a configurable option and you should possibly look into doing this from your SIP server end.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

That would explain why I didn't find anything on this no matter how much I searched. That helps a lot. Thanks. I'll look into this from the SIP server end. I would like to add that while looking through the admin guide I was suprised at the amazing amount of options available. I love having that many knobs to tweak.

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