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SoundPoint 321 - v4.0.1 Voicemail?

SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎03-09-2012 06:16 AM
‎03-09-2012 06:16 AM

Re: SoundPoint 321 - v4.0.1 Voicemail?

Hello Tom,

 

can you confirm it does this now after you followed my advice?

 

Please ensure, as asked in the FAQ, to always consult the Admin Guide.

 

Check msg.mwi.x.callBackMode & msg.mwi.x.callBack

 

If above has helped you please mark this post as solved.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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tomhill
Occasional Advisor
‎03-09-2012 07:41 AM
‎03-09-2012 07:41 AM

Re: SoundPoint 321 - v4.0.1 Voicemail?

Hi Steffen,

 

I managed to have a play about on the web interface to get voicemail working. Turns out I didn't need the line 2 key as the first softkey (top left) shows as 'Mgs' on the display when you have a message and when configured correctly you just press that and hey presto it dials voicemail!

 

For my setup I set the following parameters on the web interface:

Settings > Lines > Line 1 > Message Center Callback Mode 'Contact'. Callback Contact 'the extension of our vm server'.

 

I also noticed that the web interface (v4) shows the XML paramters(?) of the various options. What I have done is create a list of the options changed with the plan to then find + set them in the XML to aid deployment.. I'm not sure if this is genius or madness but here goes.. these are the parameters:

 

Handset Specific:

reg.1.address'ddi'
reg.1.auth.userId'ddi'
reg.1.auth.password'subscriber pw'

 

Generic Settings:

voIpProt.server.1.address'server IP'
voIpProt.server.1.port5060
msg.mwi.1.callBackModeContact
msg.mwi.1.callBack'VM DDI'
device.sntp.serverNamepool.ntp.org

 

Tom

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