SoundPoint 321 only loops after a file format

Occasional Visitor

SoundPoint 321 only loops after a file format



ca anyone tell me how i can put all the needed software back on the phone for a non provisioning standard.

I had to give the phone a fileformat. It now only loops around and goes nowhere.

i installed a tftp server to put the be needed files on. can anyone tell me witch files?


Best regards,


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Polycom Employee & Community Manager

Re: SoundPoint 321 only loops after a file format

Hello Richard,


welcome to the Polycom Community.


We encourage all users to utilize the Forum Search and check the FAQ => here <= 


Best Regards


Steffen Baier


Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2