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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Dear all,

 

I am new to this site as well as polycom system, any help would be realy appreciable, as I am struck to get register my new IP 7000 sound station with  Avaya Session Manager. I am tired doing things.

 

How ever I do have some old IP7000 phones which have been installed well before & they are working fine but new IP 7000 phones which not getting registered with SM.

 

I have copied each and every option correctly matching the old phones configuration, but still not happening .... & seeing error in the line not registered....

 

Guys please help ...

 

Thanx

H

3 REPLIES 3
HP Recommended

Hello Harris,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release. This also allows yourself and others to check against current software release notes.

 

Are you running the SSIP7000 on UCS 4.0.5 or UCS 4.0.6 by any chance ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hey Mate,

 

Sorry to ask you but I am not sure which UCS is this. Any idea how would I come to know about this?

 

 

Thank You

 

Kind Regards

Harris

HP Recommended

Hello,

 

I was able to fetch the details of it.... 3.3.3.0069.. 

 

Thank You

 

Kind Regards

Harris

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