Sound Station IP 5000 no IP from DHCP

Mario Lieb · ‎03-09-2017

Hallo

i use Polycom Soundstation 5000 in our LAN. The problem is that the devices don´t get a IP form the DHCP- Server.

I checked this wirh Wireshark. There i can see that the Server made a DHCP Offer but the Soundstation doesn´t send the ACK back to the Server.... Any idea ???

THX

SteffenBaierUK · ‎03-09-2017

Hello Mario Lieb,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Can you attach the Trace so we can check if there are any LLDP / CDP or VLAn issues?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Mario Lieb · ‎03-10-2017

Hi Steffen

to attache the trace is difficult. But i have another information for you. When i use a Soundstation IP 7000 on the same Port in the same VLAN, Same Config the device become a IP and it works. Only the 5000er doesn´t get an IP.

Lable: SIP

Version 4.0.8.1972

Model: Soundstation IP 5000

Assembly: 3111-30900-001 Rev H

May be i can send the Trace via Mail direct to you.

SteffenBaierUK · ‎03-14-2017

Hello Mario,

just to catch up on here I am working directly with you on case 1-5488098814.

It seems an Option 43 in this network is causing the issue for the SSIP5000

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Sound Station IP 5000 no IP from DHCP

Sound Station IP 5000 no IP from DHCP

Re: Sound Station IP 5000 no IP from DHCP

Re: Sound Station IP 5000 no IP from DHCP

Re: Sound Station IP 5000 no IP from DHCP