[Software] Trio UC Software 5.8.0

Polycom Employee & Community Manager

[Software] Trio UC Software 5.8.0

Hello all,


we released the latest Trio UC Software.


Polycom® Trio UC Software 5.8.0 Rev AA (, with associated utilities and documents on the Polycom Trio 8800 and Trio 8500 product support web pages for download.


The release supports the following Polycom products:

  • Polycom Trio 8500
  • Polycom Trio 8800
  • Polycom Trio Visual+
  • Polycom Trio VisualPro
  • Polycom RealPresence Group Series
  • Polycom EagleEye IV USB
  • EagleEye Mini USB Camera
  • Polycom® EagleEye™ Director II camera when connected by USB to Polycom ® MSR Dock or Microsoft Surface Hub
  • Polycom® EagleEye™ Director II camera when connected to Trio VisualPro or RealPresence Group Series
  • Polycom® EagleEye™ IV camera when connected to Trio VisualPro or RealPresence Group Series
  • Polycom® EagleEye™ Producer camera when connected to Trio VisualPro or RealPresence Group Series
  • Polycom® EagleEye™ Acoustic camera when connected to Trio VisualPro or RealPresence Group Series


What is included in this release?     


  • Polycom EagleEye IV USB Camera Support with Trio 8500
    The Polycom Trio 8500 with Polycom Trio Visual+ and UC software 5.8.0AA or later can connect to an EagleEye IV USB camera. With the camera connected to the system, the Polycom Trio 8500 will automatically use it for video calls placed using the system.
    Polycom recommends using the EagleEye IV USB camera with part number 2215-60896-002 with the Polycom Trio solution. This part number can be found on the back of the EagleEye IV USB camera.

  • Polycom Content Application Sharing through Bluetooth Discovery with Trio
    You can share content through the Polycom Content App, version 1.3 or later, by connecting the Polycom Trio system to the application.
    To enable users to connect Polycom Trio to the Polycom Content application, you need to configure Polycom Trio to advertise the system’s IP address over Bluetooth using the parameter bluetooth.beacon.ipAddress.enabled. When this parameter is set to 1, the Bluetooth radio is automatically turned on for the system, and the IP address for the system is sent to the Polycom Content app over Bluetooth.
    The parameter bluetooth.beacon.ipAddress.enabled also replaces the parameter
    content.airplayServer.discovery.bluetooth.enabled for AirPlay discovery over Bluetooth.

  • Custom Icon Support for Contacts and Lines
    You can configure up to 24 custom icons to display on a Polycom Trio system for registered lines or for user photos can for contacts saved in the Local Contact Directory and favorites on the home screen.
    Polycom recommends uploading PNG images that are 106 x 106 pixels with a size of 100 KB or smaller. The maximum image size you can upload is 200 x 200 pixels, however, the phone automatically scales the icons to 106 x 106 pixels.


    <icons icons.1="ftp://icon:icons@" 
    		reg.1.icon="1"  />

  • Reverse Name Lookup
    The phone can display incoming caller’s names, outgoing recipient names, and where the contact information originated. The phone will also display participant names in the following Skype for Business functions:
    ● CCCP conference calls
    ● Local and remote participants for Boss-Admin calls
    ● Response group calls
    ● Team calls
    ● Voicemails
    ● Incoming, outgoing, and missed call lists

  • PSTN Gateway on Failover Support
    If the phone becomes unregistered due to an outage and can’t reach the Skype for Business server for a specified time interval, the phone fails over to an alternate PTSN gateway server. Details of the PTSN failover can be viewed in the Web Configuration Utility. Only basic call and soft key functions while using the PTSN gateway.

  • Log Upload to USB Flash Drive
    You can configure your phones to copy application and boot logs to a USB flash drive connected to the phone. These logs can be copied in bulk once the file reaches predetermined size, or they can be copied over at regular intervals. 

  • Enhanced Audio with Daisy-Chaining Trio Systems
    You can daisy-chain (pair) two Polycom Trio systems for enhanced audio performance in large or acoustically challenging rooms. When you daisy-chain Polycom Trio systems, the speakers and microphones act as a single speaker and microphone array for superior acoustic performance.
    You have the option to pair one Polycom Trio™ Visual+ system, Polycom Trio™ VisualPro system, or Polycom® RealPresence ® Group Series system with your daisy-chained Polycom Trio systems. See the Polycom Trio Solution Administrator Guide for Daisy-chaining requirements for Polycom Trio systems. More details => here <=


Link to the previous 5.7.2 Rev AB => here <=


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections