[Software] CCX 6.2.21 has been released

Polycom Employee & Community Manager

[Software] CCX 6.2.21 has been released

Hello all,


Poly announces the >release< of CCX 6.2.21 for Poly CCX business media phones. The build IDs for CCX 6.2.21 are:

  • Microsoft Teams certified – (Microsoft Teams APK 1449/
  • OpenSIP optimized –

What’s New

Poly CCX 6.2.21 software is a release for OpenSIP, Skype for Business, and Microsoft Teams. It includes all the features of previous releases, important fixes, and the following new features:


  • Microsoft Teams Enhancements
  • FIPS 140-2 Compliance Support with OpenSIP

Microsoft Teams Enhancements

This release supports Microsoft’s APK5 and includes several Microsoft Teams features. For more
information on these features, see What’s new in Microsoft Teams.

New Home Screen and People Screen

The Home screen provides notifications and quick access to other phones screens. The People screen provides access to your contact groups. 


CCX 500:

CCX 600:


Teams Button Support


On CCX 500 and CCX 600 phones, use the Teams button to access the Home screen. If the Home
screen is disabled, the Teams button accesses the Calls screen instead.

Support for Better Together

Connect a CCX 500 or CCX 600 phone with Teams to your computer using Better Together. You can access your Teams desktop application and lock/unlock your phone when you lock and unlock your computer.

Access Phone Diagnostic Tests

You can test the following phone hardware functionality:
● Audio
● Network
● Touch
● Display
● System properties

To access phone diagnostic tests:

» Go to Menu > Settings > Device Settings > Diagnostics.

FIPS 140-2 Compliance Support with OpenSIP

The Federal Information Processing Standard (FIPS 140-2) compliance is a cryptographic function.
You can configure your CCX phone to use FIPS 140-2 compliant cryptography with the device.sec.TLS.FIPS.enabled parameter, from the phone’s local interface, or through the system web interface.


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections