Good Evening, I am already pretty sure of the answer but was looking to make sure.
We have an SLA configured with 3 lines and there are 4 delegates. 3 of the phones are located in one office and the other is in a different office. The SLA is working fine and ringing all 4 phones but it looks like when the the single phone attempts to call the SLA line it receives a fast busy right away. I beleive that is how the system works because in essence you are attempting to call yourself? Is this correct behavior?
Hello @Mdickson ,
Welcome back to the Poly Community. As already outlined >here< in your last post we need some information before we can answer any question.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please provide us with the above requested basic information so we can answer your query.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------