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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi

 

I have several IP 7000's which I am having this issue on. Currently when users press "New Call" then dial 9 for outside line then start dialling their number, the phones seam to start dialling the number before the user has completed entering it.

 

There is a work around for now which is to enter the full number first and then hit the "Dial" button but it can be quite confusing for staff and visitors alike when they cant make a call in the usual way.

 

Is there a way to change the timer on dialling the call to allow the users time to enter the whole thing? 

 

Phone Model SoundStation IP 7000
Part Number 3111-40000-001 Rev:P
UC Software Version 4.0.8.1972
BootROM Software Version 5.0.8.0935

These are unmanaged devices so all manually configured SIP phones.

 

Thanks in advance

 

Chris

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @CCabs ,

 

welcome to the Poly Community.

 

The Community's FAQ contains:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off-Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

Simply adjust the digitmap on your phone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello @CCabs ,

 

welcome to the Poly Community.

 

The Community's FAQ contains:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off-Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

Simply adjust the digitmap on your phone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.