Hello @TonyGuadagno ,
Welcome to the Poly Community.
What are you using the certificate for? There is no release date as of yet for a 4.0.16 which would include this.
If you simply import the CRT via the Web Interface the device can communicate again with the server.
As we are not aware if you are using this for provisioning purposes (aka the phone would just be unable to load new configuration and upload its logs) or for SIP please clarify what you are using this for.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
