Hello @JohnMu ,
Welcome to the Poly Community.
A good test is always to check the backup of a phone to see if it has accepted the configuration either imported or provisioned by a server.
In addition, the service provider or SIP server used must support the feature.
The next step would then be to check the logs. This is outside the scope for me within the community and would need to come into support. Other volunteers are welcome to comment.
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
Settings > Logging > Module Log Level Limits > SIP > Debug
For more details check the admin guide or >here<
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
