SSIP 6000 and SV8100

[darnett@libertysecurity.ca]

Hello,

I have a Sound Station IP 6000 that I am trying to connect to a NEC SV8100. I have everything setup according to the guides that I have found and it will still not register. I am running the latest 4.0.6 sip.ld. Here is the error that I am getting:

0610122353|app1 |*|03|Ctx [0] Registered [false]
0610122353|sip  |4|03|Registration failed User: 223, Error Code:480 Temporarily not available
0610122358|sip  |*|03|User removed

and my config:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Mink 4.0.6.0711 26-Feb-14 08:14 -->
<!-- Created 10-06-2014 12:23 -->
<WEB_CONFIG>
    <OVERRIDES
        lcl.ml.lang="English_Canada"
        tcpIpApp.sntp.address="north-america.pool.ntp.org"
        tcpIpApp.sntp.address.overrideDHCP="1"
        tcpIpApp.sntp.gmtOffset="-25200"
        voIpProt.SIP.local.port="5070"
        voIpProt.SIP.outboundProxy.address="172.16.5.11"
        voIpProt.SIP.outboundProxy.port="5070"
        voIpProt.SIP.outboundProxy.transport="UDPOnly"
        reg.1.address="223"
        reg.1.displayName="Board Room"
        reg.1.label="223"
        reg.1.outboundProxy.transport="UDPOnly"
        voIpProt.server.1.address="172.16.5.11"
        voIpProt.server.1.port="5070"
        voIpProt.server.1.transport="UDPOnly"
        reg.1.server.1.address="172.16.5.11"
        reg.1.server.1.port="5070"
        reg.1.server.1.transport="UDPOnly"
        reg.1.auth.password="456"
        reg.1.server.2.port="5070"
        reg.1.server.2.transport="UDPOnly"
    />
</WEB_CONFIG>

Thanks for help in advance.

[SteffenBaierUK]

Hello darnett,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Above post contains a hyperlink to all interoperability supported call platforms.

In addition the latest supported software for the SSIP6000 that I would recommend is UCS 4.0.4

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Above post explains how to install a new Software

If you are still having issues please follow below to troubleshoot this:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

NEC support or your Polycom reseller may need to be contacted for further support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services