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- Re: Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP...
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07-08-2011 06:06 PM
One of our customers operators is using 650s with the new UC firmware 3.3.1
The operator says that sporadically (no specific pattern) she will hear ringing sound while she is on call with another person, the ringing sound is not audible to the other party.
We did capture traps and there is no ringing tone in the captured data on the phone port.. any clues??
Do we know when Polycom is releasing the next version of their firwmare??? It's been a while.
Solved! Go to Solution.
Accepted Solutions
07-09-2011 02:11 AM
Hello Ritesx,
welcome to the Polycom Community.
As Hugo advised in this post here please communicate this issue via your reseller or open a Polycom Support Ticket.
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-09-2011 02:11 AM
Hello Ritesx,
welcome to the Polycom Community.
As Hugo advised in this post here please communicate this issue via your reseller or open a Polycom Support Ticket.
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-17-2011 03:48 AM
Hello Ritex,
68267 in the new UCS 3.3.2 Release should address this issue.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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