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Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

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ritesx
Advisor

Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

One of our customers operators is using 650s with the new UC firmware 3.3.1

 

The operator says that sporadically (no specific pattern) she will hear ringing sound while she is on call with another person, the ringing sound is not audible to the other party.

 

We did capture traps and there is no ringing tone in the captured data on the phone port.. any clues??

 

Do we know when Polycom is releasing the next version of their firwmare??? It's been a while.

Message 1 of 4
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

Hello Ritesx,

 

welcome to the Polycom Community.

 

As Hugo advised in this post here please communicate this issue via your reseller or open a Polycom Support Ticket.

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

Message 2 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

Hello Ritesx,

 

welcome to the Polycom Community.

 

As Hugo advised in this post here please communicate this issue via your reseller or open a Polycom Support Ticket.

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 4
ritesx
Advisor

Re: Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

For those reading this forum for the same issue, switching back to 3.2.x firmware would likely resolve your issue (we have only tried 3.2.2 which works).

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Ringing in background Only on UC 3.3.0 and 3.3.1 on SPIP 650

Hello Ritex,


68267 in the new UCS 3.3.2 Release should address this issue.


Best Regards 

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 4