Ringer Speed

[lti_support]

Hello all.

I'm currently working with a few Polycom phones connected to an Asterisk 13.23.1 server.  The Polycoms are

VVX 601

VVX 500

IP 501

The ringer speed problem is happening on the VVX series phones, Software version is:

5.6.3.1155 on the VVX phones

I'm using FTP for provisioning and the sip.cfg saf.x="" xml option to load wav files that I found on the Asterisk wiki many years ago.  In this case, merlin2.wav

The format of said audio file is, according to Audacity:

mono, 8000hz, 32bit float

The problem is, when a call comes into the phone, the initial ring is fine, but subsequent rings, the audio file is sped up.  Maybe a 1 second pause between playing the audio file. 

On the Polycom IP 501, playing the same audio file, there is around a 3 second pause.  Thinking that I could lengthen the merlin2.wav file, I tacked on a few seconds additional silence at the end.

When testing, the first play of the audio, with the extra pading, is a bit longer, but subsequent plays are right back to the super fast playback.

Is there an XML entry in the configuration that controls the timing between rings or is my wav file broken?

Thanks!

Doug Lytle

[SteffenBaierUK]

Hello @lti_support,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

It would have been helpful to attach some of the configuration you mention as the volunteers could look at it.

Also a link or simply attach the mentioned Wav file could be of interest.

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

The software you quoted is no longer supported. UC Software 5.9.1 or 5.9.0 is a presently supported sotware.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[lti_support · Accepted solution]

Moving to 5.9.1.0615 did not resolve the issue.

But, locating several VVX based ringtones that other have generated, show that the wave form for those ringtones also included a silence the same length of the audio.

So, I used Audacity to include such a silence length to the merlin2.wav file and all seems to be good.

Doug