Resetting a Polycom 550 - Incorrect Password

Occasional Contributor

Resetting a Polycom 550 - Incorrect Password

Hello you guys,


I would like to do a factory reset on the Polycom 550 phone, but I do not have a password. What are my options for unlocking the phone or factory resetting the phone with a default pw 456

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Polycom Employee & Community Manager

Re: Resetting a Polycom 550 - Incorrect Password

Hello Intermedia,


have a look at the VoIP FAQ post here:


Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=


Above Post explains that Polycom does not disclose within the community how to reset the Password.


There are already multiple posts in regards to this within the VoIP section.


Please raise a ticket with Polycom support via your Polycom reseller.


I will close this post in order to avoid having to remove any un-authorized replies.


Best Regards


Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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