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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-18-2015 06:33 AM

HP Recommended

I received our phones on 3/16/15 and tried to activate them.  When everything is plugged in correctly, ACTIVATE does not appear on the display.  It only says inactive.  I don't know what I am doing wrong.  We have Metrocast cable as our ISP with a new modem.  I just purchased a new WIFI router from Netgear (StreamPro AC1200).  What should I do next? 

1 REPLY 1

‎03-18-2015 06:37 AM

HP Recommended

Hello redsoxfan,

welcome to the Polycom Community.

We are not really able to help you as you need to contact the people providing this service.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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