Rebooting unregistered phone with check-sync


Rebooting unregistered phone with check-sync

Has anyone ever tried rebooting a phone (unregistered) using the check-sync NOTIFY. I have a VVX-400 (5.4.7) in the feild attempting to register with incorrected credentials. The provisioning server was updated with correct credentials so now I need to phone to pickup same update via a reboot. Note at this time I am unable to have phone physically rebooted.


Thank you

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Polycom Employee & Community Manager

Re: Rebooting unregistered phone with check-sync

Hello @jam,

welcome back to the Polycom Community.

As long as the credentials for the server are set correctly the phone should pick up the configuration and if the credentials are correct update the phone to register.





will reboot the phone as well.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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