• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi All,

 

We are having problems with RP Trio when connected to Visual+. It paired successfully but there is no local view of the logitech camera. They are connected on LAN having the same subnet.

 

When Trio is directly connected with Visual+ (using Trio LAN out), you can see the webcam's local view.

 

 

RP Trio Version: 5.4

 

We are planning to upgrade to the latest release. Just would like to seek help in advance.

 

Thanks,

Ralph

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Upon troubleshooting, it was found out that its a QoS problem.

 

It turned out that Visual+ is treated similar to IP phones when connected on network. 

View solution in original post

3 REPLIES 3
HP Recommended

Hello Ralph,

welcome back to the Polycom Community.

I suggest you upgrade to 5.4.5 Rev AG first and re-test.

 

Are there any firewalls that could block anything?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

We are going to upgrade and re-test again.

 

No FW in between, they are also on the same VLAN.

 

Can it be a FW issue? Trio with Visual+ is not yet on call.

 

Thanks,

Ralph

HP Recommended

Upon troubleshooting, it was found out that its a QoS problem.

 

It turned out that Visual+ is treated similar to IP phones when connected on network. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.