Re: Brand new IP 6000 Stuck at welcome screen

Occasional Visitor

Re: Brand new IP 6000 Stuck at welcome screen



I am installing a Polycom Ip 6000 conference phone and after unboxing and connecting to a POE, it is stuck at the Welcome Screen. Been stuck fro a couple of hours. Even after unplugging and replugging again.

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Polycom Employee & Community Manager

Re: Brand new IP 6000 Stuck at welcome screen

Hello alextucker,

welcome to the Polycom Community.

Is this the Polycom provided cable or a PoE switch ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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