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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

For many months now my phone will reboot during phone calls and I have no idea why. Firmware version is 6.4.3.10037 and I use google voice. Is there any solution for this?

4 REPLIES 4
HP Recommended

Hello @scribe 

 

  • Have you contacted Google support
  • Have you contacted Poly support

replied via a mobile device 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have not contacted google support because I figured it was a phone issue not related to google. I did reach out to poly but they want $500 for a support contract. This is just a single phone I use personally and I cant afford $500. I was hoping someone here could help solve it.

HP Recommended

Hello @scribe 

 

during the phones, warranty support is free unless the phone is now out of warranty and it is rebooting now.

 

As you have not provided these details I am unable to advise.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Warranty expired in April but has been doing this rebooting for many months. I should have called earlier I had no idea there was support included. 

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