Hello Ben,
welcome to the Polycom Community.
It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.
Please also include what type of phone(s) you seeing this issue with.
This also allows yourself and others to check against current software release notes.
The above is also stated in the "Read First"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
