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- HP Community
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- Re: Problem with directory SP 550
Create an account on the HP Community to personalize your profile and ask a question
01-19-2018 08:37 AM
Good morning, I'm having problems with the computers directory sp asks for the dir file but it does not appear on the computer, and when updating the user's name they are not reflected when rebuilding files and restarting the computers, the sp can be put in directory by xsi?
the firmware version of the sp is 4.1.1
Solved! Go to Solution.
Accepted Solutions
01-19-2018 08:47 AM
Hello @J.Silva,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?
Resolution: Please always check the release Notes or
Software Version | Call Server |
4.0.X | SIP Only |
4.1.X | LYNC Only |
You are using the wrong firmware for your phone.
In addition I am unsure what your acronyms are or what you are after but it may help others if you simply post a log.
Please ensure to only use the insert code tag for logs and not for your original message.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-19-2018 08:47 AM
Hello @J.Silva,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?
Resolution: Please always check the release Notes or
Software Version | Call Server |
4.0.X | SIP Only |
4.1.X | LYNC Only |
You are using the wrong firmware for your phone.
In addition I am unsure what your acronyms are or what you are after but it may help others if you simply post a log.
Please ensure to only use the insert code tag for logs and not for your original message.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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