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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-19-2018 08:37 AM

HP Recommended

Good morning, I'm having problems with the computers directory sp asks for the dir file but it does not appear on the computer, and when updating the user's name they are not reflected when rebuilding files and restarting the computers, the sp can be put in directory by xsi?
the firmware version of the sp is 4.1.1

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2018 08:47 AM

HP Recommended

Hello @J.Silva,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only

 

You are using the wrong firmware for your phone.

 

In addition I am unsure what your acronyms are or what you are after but it may help others if you simply post a log.

 

Please ensure to only use the insert code tag for logs and not for your original message.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-19-2018 08:47 AM

HP Recommended

Hello @J.Silva,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only

 

You are using the wrong firmware for your phone.

 

In addition I am unsure what your acronyms are or what you are after but it may help others if you simply post a log.

 

Please ensure to only use the insert code tag for logs and not for your original message.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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