Problem with correct load VVX1500

Occasional Contributor

Problem with correct load VVX1500

Hi team!

I have problem with my VVX1500

It does't load.

When the phone is loaded, it on the display : "File system error:Version mismatch" and there is a FIX button. When you press the button, the display says : "Formatting file system, Please wait". Next, Reboot. and again on the display : "File system error:Version mismatch".

Phone Rev T

Please help me



After a number of reboots, it still requested a file


Polycom Employee & Community Manager

Re: Problem with correct load VVX1500

Hello @MIhail,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please follow the above if not already done and then provide some logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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