Hello Hashim,
welcome to the Polycom Community.
Could you be so kind and state the Software Version of your Phone?
There was 2x Fixes in UC Software 3.3.2 that may relate to this:
70233: When URL dialing is disabled, user is prompted for URL when attempting to transfer call after using directed call pickup of a monitored BLF line.
63452: When URL dialing is disabled on the phone, transferring call initiated by BLF speed dial key prompts for URL again.
Please let us know and get back to us.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
