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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We have a PBX with failover configured.
We want to configure our Polycom 310 to register automatically on the first-server.  
If the first-server is Out-of-service, they will register automatically across backup-server.

This does not work.
The Polycom phones send registration requests to both servers simultaneously.

What is the problem???

 

This is the config file:

 

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
<device device.baseProfile="Generic" ></device>
<reg reg.1.server.1.address="10.2.10.157" reg.1.server.1.failOver.failBack.mode="newRequests" reg.1.server.1.failOver.failBack.timeout="10" reg.1.server.1.failOver.failRegistrationOn="1" reg.1.server.1.failOver.onlySignalWithRegistered="1" reg.1.server.1.failOver.reRegisterOn="0" reg.1.server.1.port="5060" reg.1.server.1.register="1" reg.1.server.1.transport="UDPOnly" reg.1.server.1.useOutboundProxy="1" reg.1.server.H323.1.address="" reg.1.server.H323.1.expires="3600" reg.1.server.H323.1.port="0"
 
reg.1.server.2.address="10.2.10.158" reg.1.server.2.failOver.failBack.mode="newRequests" reg.1.server.2.failOver.failBack.timeout="3600" reg.1.server.2.failOver.failRegistrationOn="1" reg.1.server.2.failOver.onlySignalWithRegistered="1" reg.1.server.2.failOver.reRegisterOn="0" reg.1.server.2.port="5060" reg.1.server.2.register="1" reg.1.server.2.transport="UDPOnly" reg.1.server.2.useOutboundProxy="1" reg.1.server.H323.2.address="" reg.1.server.H323.2.expires="3600" reg.1.server.H323.2.port="0">
</reg>
</polycomConfig>

 

Thanks and regards, Juan

7 REPLIES 7
HP Recommended

Hello Juan,

welcome to the Polycom Community.

Try this:

 

reg.1.address="username"
voIpProt.server.1.address=""
voIpProt.server.1.expires="180"
voIpProt.server.1.port="5060"
voIpProt.server.1.transport="TCPOnly"
voIpProt.SIP.tcpFastFailover="1"
voIpProt.server.1.retryMaxCount="3"
voIpProt.server.1.retryTimeOut="500"
voIpProt.SIP.outboundProxy.address="Server"
voIpProt.SIP.outboundProxy.failOver.reRegisterOn="1"
voIpProt.SIP.outboundProxy.failOver.failBack.timeout="3600"
voIpProt.SIP.outboundProxy.failOver.failRegistrationOn="1"
voIpProt.SIP.outboundProxy.failOver.onlySignalWithRegistered="1"



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen Baier.

I am very grateful for your help, but i have a question about your answer;

 

In the configuration that you recomended me:

 

reg.1.address="username"
voIpProt.server.1.address=""
voIpProt.server.1.expires="180"
voIpProt.server.1.port="5060"
voIpProt.server.1.transport="TCPOnly"
voIpProt.SIP.tcpFastFailover="1"
voIpProt.server.1.retryMaxCount="3"
voIpProt.server.1.retryTimeOut="500"
voIpProt.SIP.outboundProxy.address="Server"
voIpProt.SIP.outboundProxy.failOver.reRegisterOn="1"
voIpProt.SIP.outboundProxy.failOver.failBack.timeout="3600"
voIpProt.SIP.outboundProxy.failOver.failRegistrationOn="1"
voIpProt.SIP.outboundProxy.failOver.onlySignalWithRegistered="1"


 

- Where i put the address of second server?

 

Your configuration indicates only one parameter for ip-address 

 

voIpProt.SIP.outboundProxy.address="Server"

- Maybe repeat this command with the second ip-address? 

Thanks and regards

Juan

 

HP Recommended

Hi Steffen Baier.

 

I have another questions about this case.

Your option, can be used with UDP or only TCP?
Our configuration is stablished with UDP... Any problem?

 

Thanks and regards

 

Juanito_TVision

 

HP Recommended

Hello Juan,

apologize for the delay.

 

You would simply use a FQDN for the server. Both IP addresses would be added on your network end.

 

TCP is considered a reliable transport mechanism.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen.

 

Our customer not accept these solution, he need to know where is connected every phone.

He reclaims the solution that have two servers active/standby, and from the phone´s configuration registers it against the server 1 or 2, depending what server is active.

Polycom can perform it?

 

Thankls and regards!

HP Recommended

Hello Juanito_TVision,

I suggest you raise a ticket with your Polycom reseller.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen

 

Thank you very much for your supprt.

I will raise a ticket with my Polycom vendor.

If they can give me a solution, I will publish in this community.

 

See you!;-)

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