Polycomm VVX500 - Delay dialing?!

[nickcardwell]

Our MD , is testing this phone,

So far so good, though when reading from a piece of paper and dialing the number, it can jump the gun and start dialing.

Testing it, its a 2second delay of no dialing numbers before it thinks you have finished before dialing out.

Can we extend the dialing time?

UC Software Version 5.0.1.4068

[SteffenBaierUK]

Hello nickcardwell,

welcome to the Polycom Community.

Is this SIP or LYNC?

For SIP please check page 117 in the UCS 5.0.1 Admin Guide for the following parameters:

dialplan.digitmap.timeOut	Specify the timeout for each segment of the digit map
dialplanuserDialtimeOut	Specifies the time in seconds that the phone waits before dialing a number when you dial on-hook

In addition the following FAQ post contains further details:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[nickcardwell]

Lync (2013)

[SteffenBaierUK]

Hello nickcardwell,

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found => here <=

For the LYNC Dialplan you would use:

dialplan.1.lyncdigitmap.timeout="x" 

Where x would be a value larger than 3. The standard for this is 3 seconds

Best regards

Steffen Baier