Polycom soundstation IP 5000 with Avaya Aura 7.1

[jb94]

hello,

I want to connect a Polycom IP 5000 in an avaya aura network, but the call does not work with 9641 SIP phones. It's a aura 7.1 network and I heard that there was compatibility problem with it before.

Is it still the case or does the polycom station can now work in aura 7.1?

Best regards

[SteffenBaierUK]

Hello @jb94 ,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
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Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Feb 26, 2018 Question: Unable to answer or make call using Avaya Session Manager 7.x (SIPS) or later using Polycom phones?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[jb94]

Hello,

It's a 9641 Avaya SIP phone, and the firmware version is 7.1.1.0.9

This is not a Polycom infrastructure but Avaya.

I just want to add a polycom ip soundstation 5000 within an Avaya aura 7.1 network, and right now it is not working. Considering I haven't test this kind of equipment before, I just want to know if there is indeed a compatibility between this polycom station and Aura 7.1.

Best regards

[SteffenBaierUK]

Hello @jb94 ,

The official Documentation >here< only states Avaya Aura 7.0

The details you provided do not enable anyone to attempt and help you.

We had issues in the past with software but this was fixed as outlined in above link.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services