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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-19-2014 04:05 PM

HP Recommended

Hi Polycom Team, we would like to have some help about this matter, we have a polycom device S/N 0004f211f19f that is asking for an initial password, this is the first time that we experience this issue, it was working fine, we hope you can give us a clue to fix it.

 

Regards!

5 REPLIES 5

‎06-19-2014 04:18 PM

HP Recommended

Hello omareliax,

welcome to the Polycom Community.

A useful starting point would be to explain what Polycom device this is.

 

In addition to state the situation this device is asking for a password.

 

From the MAC Address it sounds like a phone so the password would be 456.

 

Additional questions around the password are answered in the FAQ and further support needs to be requested from your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-19-2014 04:58 PM

HP Recommended

It is a 430 model, but the password that is asking for is not the conventional password, we have tryied the "456" but it doesn't work, if you reboot the equipment the password required apears inmidiate.

Was this reply helpful? Yes No

‎06-19-2014 11:28 PM

HP Recommended

Hello omareliax,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact our support team .

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-20-2014 02:11 AM

HP Recommended

Hello omareliax,

just to follow this up, based on the MAC Address / Serial, this unit is a Polycom SoundPoint IP 430 which was sold back in 2007.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-27-2014 11:21 AM

HP Recommended

Hi omareliax,

 

We too had a phone do this, an SPIP 550. I tried factory resetting the phone, changing the firmware multiple times to different versions, but nothing would stop the phone from prompting for the password on boot every time.

 

We declared the equipment defective, and since it was out of warranty it was relegated to a spare parts bin.

Was this reply helpful? Yes No
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